This page has been created to serve as a central location for updates, important information, and resources for residents and owners affected by the fire.
For the residents of Building 1, the loss extends far beyond their homes. Many families lost nearly all of their personal belongings, including clothing, medications, toiletries, and other daily necessities. This page will include information about available community resources, emergency assistance, temporary housing, and opportunities for those who wish to help.
If you or your organization would like to donate goods, services, gift cards, or other assistance to the families affected by this fire, please get in touch with nicole@veracityinc.com. We will coordinate available resources and update this page with information for both those in need and those who wish to help.
Thank you to our first responders, utility providers, contractors, volunteers, and community members for your compassion, patience, and support during this difficult time. Additional updates will be posted here as information becomes available.
Please see the FAQ section at the bottom of this page for additional helpful information.
Update: September 25, 2026
Here are the latest updates regarding the fire situation and the ongoing work at Buildings 1 and 2.
Over the next week, you will see increased activity at the front of the property, in and around Building 1. Once demolition begins, there will be times when traffic is directed to use the entrance side for both entering and exiting the property.
We anticipate this temporary traffic changes will occur during daytime hours, outside the busiest morning and evening commute times. Some days may present challenges, but debris removal is a necessary part of the work. We will make every effort to keep inconvenience to a minimum and appreciate your patience.
From September 28–30, during designated hours, Building 1 owners and residents will have an opportunity to enter the damaged area to attempt to recover small personal items. Building 1 owners and residents have been contacted with information about the process and requirements for accessing their units.
As with the previous access to Building 9, anyone entering will be required to present identification and sign a release. Safety hazards remain in the damaged area, and entry should be limited to what is absolutely necessary.
To meet the need for increased security, you may also notice new security personnel on the property. Security personnel should be wearing black shirts and black pants and displaying an identification badge.
If you need security assistance, please call 214-200-5780.
For any life-threatening emergency, call 911 first, then notify security.
I will share more information about the insurance claim when the information becomes available.
Thank you for your continued patience and understanding with the current situation. We recognize that this has not been easy, and we appreciate everyone's cooperation as we continue working.
We understand that many owners are anxious for updates. Please know that information has been limited because the recovery process is complex and involves coordination among multiple agencies, contractors, insurance representatives, and utility providers. We continue to work closely with City Code Compliance, the Fire Marshal's Office, Oncor, and other parties involved in the repair and restoration efforts. The review and approval process among the various entities involved is often slow and requires multiple levels of coordination before decisions can be finalized. Unfortunately, waiting periods are longer than any of us would prefer, and communication is often limited while inspections, evaluations, and approvals are underway.
In addition, many rumors, assumptions, and unsubstantiated claims continue to circulate regarding the fire, including speculation about its origin and cause. We respectfully ask owners to refrain from spreading misinformation, as doing so is not helpful to the recovery process and can create unnecessary confusion within the community.
Additional updates and information will be provided as they become available.
All residents of buildings 1 and 2 should place their mail on hold or arrange for it to be forwarded to another address or a post office box. The mailboxes in front of lobby 1 are not accessible, and the post office will not deliver your mail.
We are currently considering different options for installing mailboxes for building 2 owners and will keep you updated.
The location of the post office:
9130 Markville Dr, Dallas, TX 75243
Texas 211
Dial 2-11 from any phone. This connects you directly with the Dallas County Emergency Management network to source open local shelter beds and immediate state-level aid.
American Red Cross
214-678-4800
The Red Cross is providing temporary shelter for displaced residents at the YMCA, located at 8920 Stults Rd, Dallas.
Lake Highlands Improvement Committee
Victims of the fire are encouraged to contact her office directly for assistance.
Vicky Taylor 214-616-9875.
Email vicky.taylor@lhpid.org
City of Dallas
Assisting with permanent housing solutions.
Justine Yancy 469-792-0078
Leslie De los Santos 214-970-6001
Catholic Charities Dallas
Short-Term Financial & Material Relief. Offers dedicated Disaster Preparedness & Relief Services. Displaced Dallas County residents can apply for limited financial assistance to cover urgent emergency needs or help offset insurance deductibles for fire damage. https://www.ccdallas.org/services/disaster-preparedness-relief-services/
Now-Forward (formerly North Dallas Shared Ministries)
2875 Merrell Rd., Dallas, TX 75229
214-358-8700
Salvation Army
5302 Harry Hines Blvd, Dallas, TX 75235
214-424-7000
Community Council for Greater Dallas
341 W. Mockingbird Lane, Suite 1000W, Dallas, TX 75247
214-871-5065
Dallas County Housing Agency
Dallas County Health and Human Services
2377 N. Stemmons Freeway, Dallas, TX 75207
Telephone: 214-819-2000
Dan Willems
214-818-4119
The owner has a vacant 3-bedroom unit at Cambridge available for immediate occupancy.
Summerwood Cove Apartments
Shachelyn Montoya, Asst Property Manager
385-396-5985
Vacancies of various size apartments
At this time, we do not have an answer regarding the cause of the fire. Fire investigations are thorough processes that involve multiple agencies and careful examination of the scene. We understand that many owners and residents are eager for answers, and we appreciate your patience as the investigation continues. We do not yet have the final Fire Investigation Report, but when we do, we will let owners know.
As soon as official information becomes available and is appropriate to share, updates will be posted on this page.
At this time, no one is permitted to enter Building 1. The fire severely compromised the building’s structural integrity, creating significant safety hazards. Access to the building has been restricted to protect the safety of everyone involved.
We understand that many residents lost irreplaceable personal belongings, and we recognize how difficult and heartbreaking this situation is. However, unless authorities determine it is safe to enter, access cannot be permitted.
We encourage all affected residents to contact their insurance carrier as soon as possible to report the loss and begin the claims process. Your insurance representative can assist you with questions about replacing personal belongings, temporary housing, and other available benefits. If you need assistance locating community resources, please refer to the resource information provided on this page, which will continue to be updated as additional support becomes available.
As we have experienced with prior catastrophic losses within the Association, thorough investigations and evaluations must be completed before restoration and rebuilding plans can begin. While this process can be lengthy, these steps are necessary to ensure that all damage is properly assessed and that rebuilding proceeds safely and appropriately.
The Association is committed to cooperating with all parties involved and will communicate updates as information becomes available. We will continue working diligently to move the process forward as efficiently and productively as possible while supporting our owners and residents throughout this process.
The Association’s budget is prepared with the expectation that all owners will continue to pay their assessments. A significant portion of the budget is allocated to insurance premiums, which are paid throughout the year. The Association’s insurance policy is expected to fund the rebuilding and restoration of the building, and those insurance obligations remain in place.
Unfortunately, the Board of Directors does not have the legal authority to suspend, waive, or reduce assessments for individual owners, regardless of the circumstances.
We understand this is an incredibly difficult time for owners who have experienced such a significant loss. We encourage you to speak with your insurance agent regarding the loss assessment coverage under your condominium policy. Many condominium policies include coverage that may help pay for your monthly assessments while you are displaced, subject to the policy terms, conditions, and limits.